Refund policy

At Pudinaa, we are committed to delivering premium-quality fashion products that you’ll love wearing. However, if for any reason you are not satisfied with your purchase, our Return & Refund Policy ensures a smooth and fair process for all customers.

Return Window

  • You may request a return within 5 days of receiving your order. 
  • Requests made after 5 days will unfortunately not be accepted

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and proof of damage.

To start a return, you can contact us at pudinaaclothing@gmail.com or support@pudinaa.in .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pudinaaclothing@gmail.com. 

Damages and issues: 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Products: 

The following items are not eligible for return:

  • Items purchased under final sale/clearance (clearly marked as non-returnable at the time of purchase).

  • Gift cards (if and when introduced).

  • Items damaged due to misuse, washing, or customer negligence.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pudinaaclothing@gmail.com.